The truly successful leader is one who is able to come to terms with his or her strengths and weaknesses. He or she practices self? discipline, manages his or her own emotions, and objectively administers the job. Supervisory leaders must expertly handle disruptive behavior and difficult people from time to time. This course identifies five roles of a supervisory leader: influencing people, communicating effectively, supervising work, coaching and managing through conflicts. Participants will learn to excel in these roles and are given tools to help them back at work.
Course Content (3-day)
1. Basic Overview of Supervision
2. WHAT IS SUPERVISION? Definition of Supervision
3. WHAT DO SUPERVISORS DO? Typical Responsibilities of a Supervisor
4. Typical Roles of a Supervisor and the Realities of Supervision
5. Tips for effective Supervision
6. Effective delegation
7. Why it is important to delegate
8. What to delegate
9. Who to delegate to
10. When to delegate
11. How to maintain control of an assignment
12. Where delegation is appropriate
13. Tips that will help you improve your delegation skills